Terms of Service

1. Agreement to Terms

By accessing this website or using any services provided by Clouderio LLC ("Clouderio", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Services

Clouderio provides AI-powered digital marketing services including, but not limited to: paid advertising management (Google, Meta, LinkedIn, TikTok), SEO, social media management, email and WhatsApp marketing, AI video and creative production, analytics and reporting, conversational AI agents, and marketing automation.

The specific scope, deliverables, timelines, and pricing of any engagement are defined in a separate Service Agreement or Statement of Work signed by both parties.

3. Consulting Sessions

Consulting sessions (Discovery Call, Strategy Session, Full Marketing Audit) may be booked through our website. Paid sessions must be settled prior to the scheduled session. Cancellations made at least 48 hours in advance are eligible for a full refund or rescheduling. No-shows and cancellations with less than 24 hours' notice are non-refundable.

4. Payment & Billing

Ongoing service retainers are invoiced monthly in advance. One-time projects are invoiced as agreed in the Statement of Work. Payment is due within 14 days of invoice date unless otherwise agreed. Late payments may incur interest charges in accordance with applicable law.

5. Cancellation & Termination

Monthly retainer agreements may be cancelled with 30 days' written notice. Upon cancellation, Clouderio will complete any work already in progress up to the end of the notice period. Client data and campaign assets will be returned or transferred upon request within 30 days of termination.

Clouderio reserves the right to terminate services immediately in cases of non-payment, breach of these Terms, or conduct that violates platform policies (e.g. Google Ads, Meta Business policies).

6. Client Obligations

To enable Clouderio to deliver its services effectively, you agree to:

• Provide timely access to ad accounts, analytics platforms, and relevant assets
• Supply accurate information about your business, products, and target audience
• Review and approve creative assets and strategies within agreed timeframes
• Ensure your products, services, and marketing materials comply with applicable laws and advertising platform policies

7. Intellectual Property

Upon full payment, all creative assets, copy, and deliverables produced specifically for your project become your property. Pre-existing tools, templates, frameworks, and AI systems developed by Clouderio remain our intellectual property.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives the termination of the service relationship.

9. Results & Guarantees

Clouderio applies industry best practices and AI-driven optimisation to maximise your marketing results. However, we do not guarantee specific outcomes such as particular revenue figures, ROAS targets, or ranking positions, as results depend on market conditions, competition, budget, and other factors outside our control.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Clouderio's total liability for any claim arising from or related to our services shall not exceed the total fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

11. Website Use

This website is provided for informational purposes. You may not use it for any unlawful purpose, attempt to gain unauthorised access to any part of it, or reproduce its content without written permission from Clouderio.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Germany. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Germany.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms: