Privacy Policy

1. Who We Are

Clouderio LLC ("Clouderio", "we", "us", or "our") is an AI-powered digital marketing agency based in Germany. We operate this website at clouderio-marketing.com and provide digital marketing services to clients worldwide.

For questions regarding this policy or your personal data, contact us at: info@clouderio-tech.com

2. What Data We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and company name (via contact and booking forms)
• Project details, budget range, and service interests you share with us
• Communications you send us by email or through our website

We also collect limited technical data automatically when you visit our website:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited and time spent on site (via Vercel Analytics — no cookies, fully anonymous)

3. How We Use Your Data

We use the data we collect to:

• Respond to your enquiries and provide the services you request
• Schedule and manage consulting calls and sessions
• Send you relevant information about our services (only if you've opted in)
• Improve the quality and performance of our website and services
• Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data under the following legal bases:

• Contract performance — when processing is necessary to deliver our services to you
• Legitimate interests — to operate and improve our business, where these interests are not overridden by your rights
• Consent — for marketing communications, which you can withdraw at any time
• Legal obligation — where required by applicable law

5. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Email delivery services (e.g. Resend) — for transactional emails
• Vercel — for website hosting and analytics (GDPR-compliant, no cookies)
• Calendar/scheduling tools — for booking management

All third parties are contractually required to protect your data and may only process it on our behalf.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiries are retained for up to 2 years. Client project data is retained for the duration of our relationship and up to 5 years thereafter for legal compliance.

7. Your Rights

Under GDPR and applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Request portability of your data in a machine-readable format
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority (in Germany: the relevant state Data Protection Authority)

To exercise any of these rights, email us at info@clouderio-tech.com. We will respond within 30 days.

8. Cookies

Our website does not use tracking cookies. Vercel Analytics operates without cookies and collects only anonymised, aggregated data. No third-party advertising or analytics cookies are placed on your device when visiting this website.

9. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. Our website is served over HTTPS. However, no method of data transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For any questions or concerns about this Privacy Policy or how we handle your data: